Return & Exchange Policy

Return & Exchange Policy

Return & Exchange Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns & Exchanges Policy for Hong Kong Customers

Cancellation

We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at milk_tee26@hotmail.com as long as it has not been shipped.

Return or Resend

Our policy lasts 7 days from arrival date. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

You have two options:

1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase. Please contact our support team via milk_tee26@hotmail.com for more information. 

You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

 

2.Resend:

if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.

If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.

Returns & Exchanges Policy for Thailand Customers

We want you to love what you ordered! If you need to make a return, please review our guidelines below:

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Items must be in their original, unaltered, and saleable condition (unwashed and unworn) with all tags attached.

2. Return Shipping Costs

  • Defective / Incorrect Items: Free return. We will cover all international shipping expenses.

  • Change of Mind / Incorrect Size: The customer is responsible for the return shipping fees back to our fulfillment center.

3. Step-by-Step Return Process

  • Step 1: Email or message our support team with your order number and reason for return.

  • Step 2: Our team will review your request within 48 hours and send you the return instructions.

  • Step 3: Ship the package via a local Thai courier (e.g., Thailand Post, Flash Express, Kerry Express) and send us the tracking details.

 Thank you for your understanding and cooperation!