FAQs
Shopping Information
How do I place an order?
Simply browse our website, select your preferred T-shirt, choose the size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
How do I choose the right size?
We provide a detailed size guide on each product page. We recommend comparing the measurements with your own or with a T-shirt you already own for the best fit.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations are only possible within a short time after placing the order. Please contact our support team as soon as possible if you need assistance.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary depending on your location.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery time usually ranges from 5–12 business days depending on your region.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
I have problems adding items to my shopping cart?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Payment Information
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as other secure payment options such as PayPal.
Is my payment information secure?
Yes, all transactions are encrypted using secure SSL technology to ensure your personal and payment information is protected.
When will I be charged?
Your payment will be charged at the time your order is confirmed.
Can I use discount codes?
Yes, you can apply valid discount or promo codes at checkout. Please ensure the code is entered correctly before completing your purchase.
Why was my payment declined?
Payments may be declined due to incorrect information, insufficient funds, or bank security measures. Please try again or contact your payment provider for assistance.
Order Returns
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I request a return or exchange?
Please contact our customer support team with your order number and reason for return. We will guide you through the return or exchange process.
Do I need to pay for return shipping?
Return shipping costs are typically the responsibility of the customer unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days and issued to your original payment method.
What if I receive a damaged or incorrect item?
We sincerely apologize for the inconvenience. Please contact us immediately with photos of the issue, and we will resolve it as quickly as possible.
Can I exchange an item instead of returning it?
Yes, exchanges are available for size or color changes, subject to product availability.